F.A.Q

A pass is your access to Magtool. While it is active, you can use the app to create templates, run your stall, and process orders.

Passes are now the main way to use Magtool, rather than needing to keep a separate ongoing account plan.

Yes. Each pass has its own expiry date. You can see whether your pass is active in the app.

When it ends, simply add another pass when you are ready to use Magtool again.

Yes. Your account is not deleted when a pass expires. Your templates, storefront setup, gallery, and settings stay there for when you next have an active pass.

It's not as complicated as it might look, trust us!

Uploader - where you upload photos.

Templates - where your created templates ready for print are kept.

Market - stuff for your in-person market stall: QR code for customers, branding etc.

Add or upload photos. They go into your photo tray at the bottom (like a shopping cart). Hit 'Create Template' and they'll be laid out on a print-ready template automatically.

There are loads of other features but that's the basic idea - just play with it, you won't break anything (but please don't try to!).

Open Market, then Storefront Editor, to shape the customer-facing side of your stall. You can add your logo, storefront sections, links, and the look and order of your page.

For magnet branding, edit or create a product template and add edge text where you want it on the reverse. The Custom Brand Label in Profile is only a starter setting used by some default templates.

If you have your own template(s) that you know works perfectly for you and your press, whether in Canva or other software, you can add that to use in the magtool app.

On your main dashboard, use Manage Sizes to choose which Magtool default sizes and existing custom templates are active. Click Custom Size to open the Template Builder for your own measurements, where you can define a single printable slot or trace an existing full-sheet template.

In the Market tab, there is a 'Storefront Products' section where your active magnet products (shown on your uploader dashboard) live. You can also add non-magnet custom products there, which your customers can add to cart and purchase without needing to upload any image or process any printable sheet.

To do so, click the 'Add Custom Product' button and fill out the details for that product. Toggle it on, and it will be available in your storefront for customers to purchase.

Go to Market and open the Storefront Editor. This is where you can add and arrange storefront sections, write your own content, add social links, and control how your stall looks to customers.

In Market, find Storefront Products. Each active magnet product has a Create Bulk Pack button. Choose the number of photos in the pack, then set its name, price, description, and image.

In Market, open Storefront Products and use the image area on a magnet product, bulk pack, or custom product to upload its storefront photo.

For images you want customers to choose and print, use the separate Gallery tab instead.

In Market, open Custom Domains, enter a domain you own, and save it. Magtool will show the DNS records to add at your domain provider.

Once the records are visible, Magtool checks them automatically and sets up your storefront domain and SSL certificate.

When on the uploader tab or guest screen, a simple toggle allows you to switch between a photo upload and the pre-made gallery.

Organising and uploading: Click the Gallery tab, and you'll be in your gallery dashboard. From there, you can toggle how images are available for guests and upload your own.

If you upload your own images into your personal gallery, you are responsible for making sure you own them or have permission to use them commercially and legally. That includes logos, quotes, artwork, and customer-supplied images.

If you are ever unsure, do not upload it until you have checked you are allowed to use it.

In your Profile settings you can choose A4, A5, A6, Letter, or 4x6 Photo Paper. Magtool adjusts supported layouts to your selected paper. Single-slot custom templates also repack to that paper, while older full-sheet templates keep the paper size they were saved with.

On the main dashboard, click Manage Sizes. This lets you turn Magtool default sizes and your own created templates on or off, so only the products you use are active on your dashboard.

To decide which products customers can buy, go to Market and use Storefront Products.

So many presses, brands and sizes out there - each needing different templates! We're always adding more to the system, but our standard templates might not work for everyone.

If you already have a template that works perfectly for your setup, you can upload it for use by clicking the 'Custom Size' product card in your dashboard, which opens the Template Builder.

You can also edit an existing template to refine the measurements, cut lines, edge text and more, simply by clicking the little pencil icon in the corner and choosing the edit option.

Shoddy internet - arrggghh! We know the feeling. Everything will upload eventually, it might just take a few extra seconds. First, try clearing your photo tray. That usually fixes most issues. If it feels truly stuck, try toggling Airplane Mode or refreshing your connection. Logging out and back in can also help. The classic "turn it off and on again" fix.

This could be caused by a a momentary internet drop. Clear your tray and try again - don't worry, adding photos to your tray doesn't cost credits, it's just the final template PDF generation that does.

The default setting might not be perfect for everyone, which is why we give you the ability to adjust your puzzle seam amounts in your profile settings.

Click 'Profile' in the top user bar then scroll down to 'Advanced Settings'. Take a look in there, and you'll see that you can adjust your puzzle seam overlap (also cropper visual wrap bleed). Play around with a few settings so you can get a feel for what the adjustments do, then adjust as needed until your puzzle pieces line up perfectly!.